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Shipping & Return

Vita Activate's Return Policy

We stand behind our products. At Vita Activate, all purchases are covered by our Product Return Policy as followed:

1. If within 30 days, products have become defective or Dead On Arrival, you may return the product to us and we will gladly replace, exchange or refund (less shipping) the money to you.

2. For products with hygienic concerns (such as beauty products or products that come in contact with the body, such as massagers) that are not defective or DOA, we do not accept open box returns, as these products will be fully destroyed and will not be resold. 

3. For non-hygienic products that are not satisfactory and are not defective or DOA, you can return to us within 30 days with the return shipping label at buyer / customer's own expense.

Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product. 

How do I Return an Item?

Please contact us before returning your product. All returns and exchanges must be arranged with a Customer Service Representative within 30 days after delivery and assigned an RA# (return authorization number). Before returning a product a RA# must be assigned (return authorization number). Returning packages WITHOUT an RA# will be charged a 20% restocking fee.

Only unopened boxes will be issued a full refund (less shipping).

Due to hygienic reasons, all returned personal health and wellness products that are used or opened will be charged a 10% recycling fee. These returned items are not resell-able and will be destroyed. Some parts will be recycled. Be aware that most companies do not even accept returned health items that are used. Health and wellness products include but not limited to: personal beauty products, products that come in direct contact with the body, and products that are disposable, such as toner gels.

All products must be returned in the original carton in which it was received by the customer including packaging, documentation, and manual.

Please do not tape or write anything on the item or package. We reserve the right to refuse any such returns.

Write "Return Product For Refund" clearly on the parcel and in the custom declaration, otherwise handling fees of 20% will be charged.

Merchandise returned in damaged condition (excluding factory defects) will be returned to the buyer.

Please indicate your order number and date of purchase, reason for return, and action required (i.e. return/replacement).

Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit. 

Please inform and provide the Tracking Number with our Customer Service department once the item has been returned. Refund delays may happen if tracking numbers are not provided. 

What are the Shipping Methods?

All orders placed before 1 pm PST, Monday through Friday will be PROCESSED the same business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day.

Occasionally items ordered together may be shipped separately. 'Out of Stock Item' is any item that is currently out of stock but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.

We ship the parcel with UPS to keep the shipping cost low for you。

  • Delivery to Canada takes 5 to 10 business days
  • Delivery to US takes 3 to 8 business days
  • Delivery to some addresses(APO, Hawaii, Alaska and Puerto Rico) takes 2 to 4 weeks
  • For International shipment, please contact us here first

After the parcel is shipped, you will receive an email notification with a confirmation number.

PLEASE NOTE:

1. Vita Activate is NOT responsible for tracking of the package status once the tracking number has been provided. We are not able to contact the courier for you for any courier issues that may arise including, but not limited to: late shipment or lost package. It will be the responsibility of the courier as they are the one processing and delivering your package. Please contact the courier for updates using the tracking number provided to you for any shipping issues.

3. We do not provide overnight shipping or next day delivery. Why? Simply, we do not want you to get disappointed by the couriers. Based on our experience most shipping companies (including UPS and FedEx) cannot guarantee 100% overnight shipping.

Damaged Goods By Shipping Company

We take good care of your products by adding enough protection inside the parcel. Shipping companies handle 700 million pieces of mail every year, so sometimes things can go unplanned. In the unlikely event that the product has been damaged by the shipping company, such as USPS, we will gladly send you a new replacement at no cost. 

Before we can send you a new replacement, damaged or short shipments MUST be reported within 5 days of receipt. Damage to a shipping container must be noted with the carrier at time of delivery.

Please report damaged merchandise by calling USPS at 1-800-222-1811 or your local postal office.

 If a shipment arrives damaged:

  • Call USPS to initiate a report for the damaged merchandise. Then contact Vita Activate's customer service here within 5 days of delivery
  • Save the container and merchandise for inspection by USPS
  • Your damaged item will be replaced immediately at no cost to you