What are your return policies?
We value our customers’ happiness and our utmost goal is to provide our clients with products that promote a healthy lifestyle. Yet, due to the health regulations and hygienic nature of our products some items may not be returnable. Hygiene is vital and we do not allow any products that are used on the body to be returned for the safety of all our customers.
VitActivate will not accept any products that are opened, used and are considered un-hygienic for resell. Products that have been tampered with are subject to additional fees.
We reserve the right to refuse any return that does not meet these criteria
You may return new, unopened items within 45 days upon delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you’ve received an incorrect or defective item please notify us within 10 days of arrival date.
If seeking to return goods please contact us so we can provide you with a Return Authorization Number and the correct warehouse address.
Note: DO NOT return products without RA (Return Authorization Number). Products shipped not pertaining the RA will be rejected.
If you have any inquires feel free to contact us at our head office.
My order was damaged or defective, How do I get a replacement?
We are sorry to hear that your order arrived damaged or defective.
We will be happy to replace the damaged/defective items in your order. In most cases, we request that you send the product back to us. Another option would be that we ask you to dispose of the item appropriately. Please do not throw away the product until you have spoken with a Customer Care Specialist.
To have this issue resolved in the most time efficient manner, we ask that you contact a Customer Care Specialist by sending us an email at email@example.com.
In your email, please include the following information:
1. Your order number.
2. The name of the product you have received.
3. Whether you prefer a refund or a replacement order.
A Customer Care Specialist will respond to your message as quickly as possible.
Do you provide overnight shipping or next day delivery?
No, we do not provide overnight shipping or next day delivery.
How much does shipping cost?
Orders are usually shipped via regular postal mail which is the cheapest way. Other alternatives such as UPS are also available upon client's request. From time to time we offer free shipping. Please sign up for our subscriptions so we can notify you about our free offers and promos.
Do you provide international shipping?
We accepts orders worldwide. If you want to place an order outside North America, please contact our Customer Care Specialist at 1-408-898-2201.
I have lost my invoice
You can retrieve your invoice by signing in your account of VitActivate. Inside your account, click on "order history" and select your order to print out your invoice.
Is my credit card information secure?
Your payment information is never stored on our website. We use the best awarded credit card processing system. It is extremely safe to use. Many times this is even safer than using your card at a corporations.
Alternatively you can also place your order by calling us during our business hours Monday through Friday - 9:00 AM to 2:00 PM PST.
Note: We do not accept checks only money orders.